RETURN / EXCHANGE POLICY
Individual or multiple items from your order can be returned within 15 days from the receiving date.
If you changed your mind about an item, you were sent the wrong item or you are looking for a size change, please contact us via email at email@example.com providing the following info:
Your order number (ex. #3060)
The purpose of your email (ex. Return, Size exchange, Wrong Item)
In case of a RETURN, the cost of shipping back to us are paid by the sender. Once we receive the shipment we will make sure the goods meet the returns requirements*. If the goods meet the requirements you will be refunded the entire cost of the item/items directly to your credit card or PayPal account (the shipping costs will not be refunded).
In case of a SIZE EXCHANGE, the cost of shipping back to us are paid by the sender. Once we are notified that the item has been shipped, we will proceed to send you the correct size at our own expenses.
In case you accidentally received the WRONG ITEM, we will arrange a pick up at an address indicated by you and we will send you the shipping label needed. We will then proceed to send you the correct item at no additional cost.
*Items must be returned un-worn, un-washed and with original packaging/tags. Always contact us by email before shipping an item back to us.
The return address is:
Fechter Merch GmbH, Industriestrasse 7 Halle L-Sued, 2100-Korneuburg, AUSTRIA
You can always contact us for any return question at firstname.lastname@example.org